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Terms of service

Our Delivery charges are;
•    3-5 Day Royal Mail Delivery £3.95
•    1-2 Day Courier Delivery £6.95

Delivery covers UK Mainland. For delivery to N.Ireland (BT postcodes), UK Islands and Scottish Highlands...please ask us for the price as additional charges and delivery times may apply for courier delivery. Although we have the logistic capabilities to accommodate deliveries outside the UK Mainland, additional charges will be applied (although not without the permission of the customer).

If you require a quotation before placing an order please feel free to call or email us.

For all orders placed with UK Garden Designs please ensure the contact number supplied is correct.

Although we promise to do all we can to achieve delivery deadlines, we like others can not give any guarantees, on this basis claims for consequential loss against UK Garden Designs (Cappel Norrow Trading Ltd) will not be accepted. We will notify you of any delivery delays by phone or email.

Deliveries

Smaller, lighter items sent via Royal Mail 1st class should reach you within 1-2 days from the date of dispatch, however Royal Mail do not guarantee this, 1st class items can still, on occasions take up to 3-4 working days. We cannot be held responsible for delays caused by Royal Mail or your local postal service. Thank you for your understanding.

Please note: 1-2 day courier deliveries are made Monday to Friday between 9am to 5:30pm, a signature will be required.

If delivery instructions ask us to leave anywhere without signature, or if asked to drop over gate or similar this is at your own risk and we cannot be held responsible for any loss or damage.

Some products require 10-14 days for delivery, these products are clearly marked as having a slower delivery time in product advert and during checkout. 1-2 day and 3-5 day delivery options do not apply to these products.

Contacting us

You can contact us on 01908 610000 Monday to Friday 9am to 4:30pm or via the ‘contact us’’ link.

THE FOLLOWING MUST BE INCLUDED IN EVERY CORRESPONDENCE -

Product title, order number and please let us know if you would like a refund or replacement.

Lost items

Items sent via Royal Mail:

Items that have not been received within 14 days will be replaced once we have confirmed the items are lost. Please contact us to let us know if you have not received your item so that we can arrange a replacement and report the lost/delayed item to Royal Mail.

If items sent via Courier have not been received please contact us so we can locate the tracking details.

Returns

If for whatever reason you are not satisfied with your purchase then you can return it within 30 days of receipt for a full refund. Please note we can only refund/replace items we receive. For larger/heavier items sent via courier please contact us to arrange a collection. For items sent via Royal Mail, please send to the address below. Please note that if the item/s are simply not wanted and are as stated in the advert, consumers are liable for postage costs stated on the invoice, the cost of the item will be refunded, but not the postage cost stated on the invoice. The cost of returning an order/product to us will only be refund if items are shown to be faulty. Faulty items will be refunded including postage costs, please send the items back 1st or 2nd class post and obtain a receipt from the post office as proof of postage.

Please include your customer details (see below), items returned with no details may not be able to be refunded if we cannot identify which customer they have been returned from.

THE FOLLOWING MUST BE INCLUDED WITH RETURNS –

All parts of the item(s) including any original box/packing.
Your name and address.
Your order number. If you do not have an order number please also include the date of the order and the value.
A short note to let us know the reason for the return and whether you would prefer a refund or replacement.

These must be included with your return for us to locate your original order and process the refund or replacement.

Return address: CN Trading Ltd, CN House, 52 Tanners Drive, Blakelands, Milton Keynes, Bucks, MK14 5BW.

Site operated by:
CN Ice Limited
CN House, 52 Tanners Drive, Blakelands, Milton Keynes, Bucks, MK14 5BW.
Phone: 01908 610000

Company Number: 5661925
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